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这是一本针对B2B企业的销售管理实战手册。全书围绕企业销售体系全景图展开,涵盖战略目标、业绩管理和组织赋能三大板块,提供了一套系统的销售管理方案。作者凭借实战经验,深入讲解市场洞察等战略要素,以及销售漏斗管理、从资源到商机(RTL)和从商机到订单(LTC)等业绩管理环节,强调业绩导向的周期管理。同时,书中聚焦于高效销售团队的构建,包括人才招聘及培养、薪酬激励和管理能力提升等,意在帮助企业突破销售瓶颈,实现从个人拿单到体系自驱的深度增长,是B2B企业销售人员和管理者的实用宝典。
目录
引言:企业销售体系全景图································································1
做企业,不重视销售行不行?·······················································2
1.没钱任性型·····································································3
2.安于现状型·····································································5
3.无力突破型·····································································6
企业销售体系全景图···································································9
1.战略目标········································································9
2.业绩管理······································································12
3.组织赋能······································································14
精华小结················································································16
第1部分 销售战略··································································17
第1章 战略突围··········································································18
1.1 市场洞察:从盲目跟风到精准定位········································19
1.宏观调研:让企业登上永不沉没的大船·······························19
2.中观调研:看透行业市场的全景沙盘··································23
3.微观调研:挖出客户未说出口的黄金需求····························29
1.2 企业定位:从同质厮杀到差异制胜········································35
1.目标客户:双向锁定高价值战略客户··································35
2.核心价值:构建四层穿透式价值发动机·······························38
3.行业地位:从行业第一到细分市场唯一·······························42
1.3 业绩目标:从“拍脑门”许愿到科学拆解································43
1.销售目标:算清企业生存发展双轨基线·······························43
2.业绩结构:用业绩比例撬动战略落地··································45
3.区域分布:激活区域连锁的“杠杆效应”····························47
精华小结················································································50
第2部分 销售业绩··································································51
第2章 销售漏斗··········································································52
2.1 销售漏斗:从“黑箱博弈”到透明管控··································53
1.“点”:头痛医头,脚痛医脚··············································53
2.“线”:找准问题,对症下药··············································55
3.“面”:上下贯通,面面俱到··············································60
4.“体”:复式管理,双轨提升··············································62
2.2 业绩航标:从突破无力到精准发力········································64
1.扩池塘:扩大商机基本盘,实现业绩结构化增长···················65
2.增转化:突破大项目瓶颈,驱动业绩倍速增长······················70
3.促复购:锁定高价值客户,保障业绩可持续增长···················75
精华小结················································································84
第3章 RTL:从资源到商机···························································85
3.1 RTL管理:从单点作战到资源裂变········································89
1.定点爆破:从陌生拜访到关键人破冰··································90
2.顺藤摸瓜:从单点突破到圈层辐射·····································93
3.全面开花:从零散订单到批量成单·····································95
3.2 RTL地盘开拓模型:从无序开拓到阶段可控···························101
1.R1阶段:了解需求,证明实力········································102
2.R2阶段:提供支撑,推动合作········································104
3.RC阶段:强化信任,扩大战果········································106
4.C1阶段:挖掘需求,评估客户········································107
5.C2阶段:获得认可,深化联系········································108
3.3 七步一回头:从低效扫街到精准拜访····································109
1.第一次回头:检验区域开拓思路·······································112
2.第二次回头:检验资源拜访深度·······································115
3.第三次回头:检验成果产出效率·······································117
3.4 客户建档:从信息流失到资产沉淀·······································123
1.组织档案的管理:判断客户质量与资源投入深度··················125
2.个人档案的管理:找到关键角色与信任突破路径··················127
3.5 拜访辅导:从能力卡点到全面突破·······································130
客户拜访的辅导································································131
精华小结···············································································136
第4章 LTC:从商机到业绩·························································138
4.1 LTC的价值:从看天吃饭到科学种田····································139
1.企业头痛的现状····························································139
2.把艺术变成科学····························································142
4.2 LTC的阶段:从自我感动到运帱帷幄····································143
4.3 LTC管理流程:从粗放运作到可靠管控·································146
1.L1阶段:拜访客户,协助立项·········································146
2.L3阶段:引导需求,埋入标准·········································150
3.L5阶段:证实能力,明确价值·········································155
4.L7~L9阶段:制定策略,投标谈判··································160
4.4 商机盘点:从模糊感觉到精准预判·······································164
1.健康度盘点:对商机结构进行“全面体检”························164
2.结果盘点:对业绩目标进行“精准对齐”···························168
4.5 项目分析会:从被动丢单到主动布局····································176
1.项目信息分析:避免销售主观臆断····································179
2.项目组织分析:一张图看清项目全局·································180
3.竞争对手分析:避免被人半路“起底”······························183
4.攻单策略制定:用最低成本换取最大胜利···························184
精华小结···············································································185
第5章 销售过程管理节奏····························································187
5.1 季度会:从松散作战到战略布局··········································188
1.分析地盘资源·······························································189
2.制定地盘策略·······························································191
5.2 月例会:从数据统计到对齐目标··········································193
1.盘点业绩进度·······························································194
2.盘点商机数据·······························································196
3.盘点客户数据·······························································198
4.盘点团队能力·······························································199
5.3 周例会:从只看动作到重点聚焦··········································200
1.会前沟通辅导·······························································201
2.会中拉通目标·······························································208
3.会后跟进监督·······························································210
5.4 销售过程管理节奏····························································211
精华小结···············································································213
第3部分 销售组织································································215
第6章 销售组织:从人力消耗到人才复制的铁军工厂························216
6.1 人才招聘:从人员错配到精准识才·······································218
1.人才画像:构建人才标准,规避凭感觉招聘························220
2.指标权重:动态筛选机制,招到最匹配人才························223
3.面试提问:打造真相雷达,穿透候选人伪装························227
6.2 试用期管理:从人力成本到人才资本····································229
1.新员工培训:心力+能力,大幅缩短成才周期······················229
2.新员工考核:过程+结果,前置人员淘汰机制······················243
6.3 团队培养:从散兵游勇到正规团队·······································251
1.“4”型通道:销售能力成长的体系化模型···························252
2.训战结合:让课堂培训应用于客户实战······························257
3.双轨提升:让人才培养实现自动运转·································267
6.4 薪酬激励:从形式考核到动能激活·······································272
1.薪酬设计:如何低成本招到好销售····································273
2.绩效考核:如何精准考核绩效动作····································276
3.职级晋升:如何让销售主动领取任务·································279
6.5 组织赋能:从单兵作战到团队协同·······································282
1.销售“武器”:批量提升团队作战能力·······························282
2.AB角:让能力不足的销售价值最大化·······························288
3.团队作战:打造公司级的差异化优势·································292
精华小结···············································································294
基本信息 | |
---|---|
出版社 | 电子工业出版社 |
ISBN | 9787121510441 |
条码 | 9787121510441 |
编者 | 张宁 著 |
译者 | -- |
出版年月 | 2025-09-01 00:00:00.0 |
开本 | 其他 |
装帧 | 平装 |
页数 | 316 |
字数 | |
版次 | 1 |
印次 | 1 |
纸张 |
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